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~person:"Jiang, Yangyang"
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Beziehungsmarketing
3
Relationship marketing
3
Corporate culture
2
Unternehmenskultur
2
Airbnb
1
Arbeitsverhalten
1
Betriebliche Wertschöpfung
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Cognition
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Consumer behaviour
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Customer incivility
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Customer integration
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Customer participation
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Customer satisfaction
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Customer value
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Customer-oriented behavior
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Customer-perceived value
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Emotion
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Kognition
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Konsumentenverhalten
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Kundenintegration
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Kundenwert
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Kundenzufriedenheit
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Organizational behaviour
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Organizational culture
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PWOM
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Personality psychology
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Persönlichkeitspsychologie
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Share Economy
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Sharing economy
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Value co-creation
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Value creation
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Value facilitation
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Vengeance
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Verhalten in Organisationen
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Work behaviour
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authenticity
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customer delight
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employee helpfulness
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place identity
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Jiang, Yangyang
Bruhn, Manfred
126
Homburg, Christian
114
Kumar, V.
82
Verhoef, Peter C.
57
Huber, Frank
56
Han, Heesup
54
Bauer, Hans H.
52
Smith, Alan D.
51
Hollebeek, Linda D.
50
Stauss, Bernd
50
Herrmann, Andreas
49
Piller, Frank T.
47
Krafft, Manfred
45
Palmatier, Robert W.
41
Hippner, Hajo
39
Mattila, Anna S.
38
Gil Saura, Irene
37
Wilde, Klaus D.
35
Stock-Homburg, Ruth
34
Wiedmann, Klaus-Peter
34
Eggert, Andreas
33
Georgi, Dominik
33
Van den Poel, Dirk
33
Helmke, Stefan
32
Reichwald, Ralf
32
Thaichon, Park
32
Töpfer, Armin
32
Grönroos, Christian
31
Hadwich, Karsten
31
Mittal, Vikas
31
Neslin, Scott A.
31
Prentice, Catherine
31
Schüller, Anne M.
30
Svensson, Göran
30
Belz, Christian
29
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Sheth, Jagdish N.
29
Evanschitzky, Heiner
28
Günter, Bernd
28
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International journal of hospitality management
1
Journal of business research : JBR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
3
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Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
2
A cognitive appraisal process of customer delight : the moderating effect of place identity
Jiang, Yangyang
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1029-1043
Persistent link: https://www.econbiz.de/10012231775
Saved in:
3
Together we tango : value facilitation and customer participation in Airbnb
Jiang, Yangyang
;
Balaji, M. S.
;
Jha, Subhash
- In:
International journal of hospitality management
82
(
2019
),
pp. 169-180
Persistent link: https://www.econbiz.de/10012121670
Saved in:
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