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~person:"Johnson, Michael D."
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Johnson, Michael D.
Anderson, Eugene W.
20
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10
Anderson, Eugene W
3
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of marketing
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The American Customer Satisfaction Index: Nature, Purpose, and Findings
Fornell, Claes
;
Johnson, Michael D.
;
Anderson, Eugene W.
; …
- In:
Journal of marketing
60
(
1996
)
4
,
pp. 7-18
Persistent link: https://www.econbiz.de/10005991252
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2
Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
Johnson, Michael D.
;
Anderson, Eugene W.
;
Fornell, Claes
- In:
Journal of consumer research : JCR ; an …
21
(
1995
)
4
,
pp. 695-707
Persistent link: https://www.econbiz.de/10006681653
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