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~person:"Johnston, Robert"
~person:"Laihonen, Harri"
~subject:"Interview study"
~subject:"Personalmanagement"
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
The international journal of productivity and performance management : IJPPM
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ECONIS (ZBW)
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Distinctive featres of service performance measurement
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1466-1486
Persistent link: https://www.econbiz.de/10010437788
Saved in:
2
Overcoming the specific performance measurement challenges of knowledge-intensive organizations
Jääskeläinen, Aki
;
Laihonen, Harri
- In:
The international journal of productivity and …
62
(
2013
)
4
,
pp. 350-363
Persistent link: https://www.econbiz.de/10009751885
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