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~person:"Johnston, Robert"
~person:"Parry, Glenn"
~type_genre:"Textbook"
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Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
;
Shulver, Michael
-
2012
-
4. ed.
Persistent link: https://www.econbiz.de/10009532314
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2
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
-
2008
-
3. ed.
Persistent link: https://www.econbiz.de/10003654923
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3
Service operations management : improving service delivery
Johnston, Robert
-
2005
-
2. ed
Persistent link: https://www.econbiz.de/10002404900
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