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~person:"Jones, Peter"
~person:"Ottenbacher, Michael C."
~source:"econis"
~subject:"Konsumentenverhalten"
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Tourism and hospitality research : the surrey quarterly review
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Complaint management in hospitality organizations : the role of empowerment and other service recovery attributes impacting loyalty and satisfaction
Ogbeide, Godwin-Charles A.
;
Böser, Stefanie
; …
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
2
,
pp. 204-216
Persistent link: https://www.econbiz.de/10011711563
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