Jones, Robert; Arndt, Guenter; Kustin, Richard - In: International Journal of Quality & Reliability Management 14 (1997) 7, pp. 650-660
Utilizes a survey of 272 Australian ISO 9002 quality certified companies to examine two issues: first, the relationship between a company’s initial motivation for seeking certification (QCert) and its perception of the benefits it has received; and, second, the impact of time on perceptions of...