//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Joosten, Herm"
~subject:"Konsumentenverhalten"
~subject:"Kundenintegration"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Journal of service management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
Kundenintegration
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Perceived control
2
Service quality
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Consistency theory
1
Customer empowerment
1
Customer value
1
Feldforschung
1
Field experiment
1
Field research
1
Firm value
1
Kundenwert
1
Mobile communications
1
Mobilkommunikation
1
Perceived justice
1
Relationship marketing
1
Service co-production
1
Service recovery
1
Social Web
1
Social web
1
Unternehmenswert
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Joosten, Herm
Aksoy, Lerzan
7
Jaakkola, Elina
5
Keiningham, Timothy
5
Wirtz, Jochen
5
Witell, Lars
5
Bloemer, Johanna M.
4
Edvardsson, Bo
4
Helkkula, Anu
4
Malthouse, Edward C.
4
Mattila, Anna S.
4
Buoye, Alexander
3
Cooil, Bruce
3
Fisk, Raymond P.
3
Gustafsson, Anders
3
Hammedi, Wafa
3
Kandampully, Jay
3
Lariviere, Bart
3
McColl-Kennedy, Janet R.
3
Tronvoll, Bård
3
Aarikka-Stenroos, Leena
2
Bilstein, Nicola
2
Birgelen, Marcel van
2
Elg, Mattias
2
Engström, Jon
2
Gruber, Thorsten
2
Hammerschmidt, Maik
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Keating, Byron W.
2
Keiningham, Timothy Lee
2
Klaus, Philipp
2
Kristensson, Per
2
Kunz, Werner
2
Lemmink, Jos
2
Leroi-Werelds, Sara
2
Lin, Jiun-sheng Chris
2
Mele, Cristina
2
Meyer, Anton
2
Patrício, Lia
2
more ...
less ...
Published in...
All
Journal of service management
2
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Consumer control in service recovery : beyond decisional control
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
28
(
2017
)
3
,
pp. 499-519
Persistent link: https://www.econbiz.de/10011758717
Saved in:
2
Is more customer control of services always better?
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
27
(
2016
)
2
,
pp. 218-246
Persistent link: https://www.econbiz.de/10011565155
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->