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~person:"Joosten, Herm"
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Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
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Joosten, Herm
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
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Prybutok, Victor R.
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Mattila, Anna S.
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Brekke, Kurt R.
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Gravelle, Hugh
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Prentice, Catherine
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Pathak, Parag A.
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Hanushek, Eric A.
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McColl-Kennedy, Janet R.
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Staiger, Douglas
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Rockoff, Jonah E.
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Shahin, Arash
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Usman, Osly
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Figlio, David N.
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Edvardsson, Bo
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Kane, Thomas J.
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Van Reenen, John
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Knechel, W. Robert
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Gaynor, Martin
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Grabowski, David C.
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Gruber, Jonathan
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Li, Chan
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Sharma, Piyush
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Sparks, Beverley
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Das, Jishnu
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Kain, John F.
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Balaji, M. S.
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Koning, Pierre
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Michas, Paul N.
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Zhang, Min
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Benkenstein, Martin
18
Chi, Wuchun
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Lisic, Ling Lei
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Omer, Thomas C.
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Journal of service management
2
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ECONIS (ZBW)
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Consumer control in service recovery : beyond decisional control
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
28
(
2017
)
3
,
pp. 499-519
Persistent link: https://www.econbiz.de/10011758717
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2
Is more customer control of services always better?
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
27
(
2016
)
2
,
pp. 218-246
Persistent link: https://www.econbiz.de/10011565155
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