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~person:"Joseph, Mathew"
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ATMs
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automated teller machines
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banking services
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cross cultural comparison
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customer perception
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customer service
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importance performance analysis
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Joseph, Mathew
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International Journal of Financial Services Management
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Importance-performance
analysis
of UK and US bank customer perceptions of service delivery technologies
Joseph, Mathew
;
Allbright, David
;
Stone, George
; …
- In:
International Journal of Financial Services Management
1
(
2005
)
1
,
pp. 66-88
Importance-performance
analysis
is utilised to compare the perceptions held by bank customers regarding selected …
Persistent link: https://www.econbiz.de/10005753769
Saved in:
2
Importance-performance
analysis
of UK and US bank customer perceptions of service delivery technologies
Joseph, Mathew
;
Allbright, David
;
Stone, George
; …
- In:
International Journal of Financial Services Management
1
(
2005
)
1
,
pp. 66-88
Importance-performance
analysis
is utilised to compare the perceptions held by bank customers regarding selected …
Persistent link: https://www.econbiz.de/10008580352
Saved in:
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