//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Körnert, Jan"
~subject:"Complaint management"
~type_genre:"Working Paper"
~type_genre:"Übersichtsarbeit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Bankmarketing
3
Beziehungsmarketing
3
Deutschland
3
Kundenbindung
3
Ombudsmann
3
Schiedsgerichtsbarkeit
3
1992-2002
2
Arbitration
2
Bank marketing
2
Beschwerdemanagement
2
Bundesverband Deutscher Banken
2
Germany
2
Kundenzufriedenheit
2
Ombudsman
2
Relationship marketing
2
Verbraucherzufriedenheit
2
customer loyalty
2
customer satisfaction
2
ombudsman
2
Reklamation
1
more ...
less ...
Online availability
All
Free
1
Type of publication
All
Book / Working Paper
2
Type of publication (narrower categories)
All
Working Paper
Übersichtsarbeit
Arbeitspapier
2
Graue Literatur
2
Non-commercial literature
2
Language
All
German
2
Author
All
Körnert, Jan
Bauer, Hans H.
2
Casado-Díaz, Ana B.
2
Donnevert, Tobias
2
Homburg, Christian
2
Más Ruiz, Francisco José
2
Wolf, Cornelia
2
Cho, Yoon Cheong
1
Falk, Tomas
1
Fürst, Andreas
1
Hammerschmidt, Maik
1
Hettenbach, Marc
1
Kasabov, Edward
1
Kasper, Hans D. P.
1
Larivière, Bart
1
Nicolau-Gonzálbez, Juan L.
1
Raval, Devesh
1
Schwab, Pierre-Nicolas
1
Schäfer, Heiko
1
Van Vaerenbergh, Yves
1
Vermeir, Iris
1
Warlow, Alex J.
1
Wetzel, Hauke
1
more ...
less ...
Published in...
All
Freiberg working papers
1
Freiberger Arbeitspapiere
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan
;
Wolf, Cornelia
-
2002
raised that it could increase
customer
satisfaction
and strengthen customer loyalty. Therefore, a more in-depth question must …
Persistent link: https://www.econbiz.de/10010512691
Saved in:
2
Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan
;
Wolf, Cornelia
-
2002
Persistent link: https://www.econbiz.de/10001639838
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->