Gotzamani, Katerina; Georgiou, Andreas; Andronikidis, … - In: International Journal of Quality & Reliability Management 35 (2018) 3, pp. 762-778
Purpose: The purpose of this paper is to provide an enhanced version of quality function deployment (QFD) that captures customers’ present and future preferences, accurately prioritizes product specifications and eventually translates them into desirable quality products. Under rapidly...