Kao, Rui-Hsin - In: Personnel Review 46 (2017) 4, pp. 718-739
74 by women. Findings The results revealed that SWCs and collective efficacy at the group level had significantly … positive effects on collective efficacy and service-oriented OCB, respectively. Task-oriented work characteristics had positive … individual service-oriented OCB. Both SWCs and collective efficacy had a contextual effect on individual-level outcome variables …