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~person:"Kaur, Baljit"
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Dienstleistungsqualität
2
E-commerce
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Electronic Commerce
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Online retailing
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Online-Handel
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Service quality
2
Customer satisfaction
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E-service quality
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Performance-Messung
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Quality management
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Qualitätsmanagement
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Website
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e-WOM
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e-loyalty
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e-satisfaction
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e-service quality
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e-trust
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information quality and usability
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reliability
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scale development
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serial mediation
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validation
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Kaur, Baljit
Dika, Zamir
4
Stamenkov, Gjoko
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Agrawal, Vivek
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Jin, Yan
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Kim, Jung-Hwan
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Oriaku, Ngozi
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Etemad-Sajadi, Reza
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Giovanis, Apostolos N.
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Giunalíu Blasco, Miguel
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Gopalakrishna B. V.
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Hazarbassanova, Denitsa Blagoeva
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Global business review
1
International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
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E-service
quality : development and validation of the scale
Kaur, Baljit
;
Kaur, Jasveen
;
Pandey, Shivendra Kumar
; …
- In:
Global business review
24
(
2023
)
5
,
pp. 953-971
Persistent link: https://www.econbiz.de/10014432468
Saved in:
2
Role of
e-service
quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
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