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~person:"Keramati, Abbas"
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Keramati, Abbas
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Multidimensional appraisal of customer relationship management : integrating balanced scorecard and multi criteria decision making approaches
Keramati, Abbas
;
Shapouri, Fatemeh
- In:
Information systems and e-business management : ISeB
14
(
2016
)
2
,
pp. 217-251
Persistent link: https://www.econbiz.de/10011672280
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