Käser, Philipp A. W.; König, Cornelius J.; … - In: Journal of Information & Knowledge Management (JIKM) 13 (2014) 03, pp. 1450025-1
On a daily level, knowledge is shared when one employee asks another for help. The positive effects of helping have been studied, but less is known about how helping can be made more efficient in terms of lowering the costs for the helpers. We investigated how two methods to channel knowledge...