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~person:"Kniivilä, Sonja"
~subject:"Dienstleistungsqualität"
~type:"article"
~type_genre:"Aufsatz im Buch"
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Dienstleistungsqualität
Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Customer service
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Kundenservice
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Kundenzufriedenheit
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Kniivilä, Sonja
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New orientations and developments : business communication research and teaching working papers
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ECONIS (ZBW)
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Oral complaints in service encounters
Kniivilä, Sonja
- In:
New orientations and developments : business …
,
(pp. 52-68)
.
2000
Persistent link: https://www.econbiz.de/10001580070
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