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~person:"Knop, Bettina"
~source:"econis"
~subject:"Kundenzufriedenheit"
~type_genre:"Thesis"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Kundenzufriedenheit
Beziehungsmarketing
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Customer analysis
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Customer satisfaction
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Knop, Bettina
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ECONIS (ZBW)
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Die Analyse der Zufriedenheit mit der Dienstleistung in Krankenhäusern auf Basis zufriedenheitstheoretischer Erkenntnisse unter Berücksichtigung leistungsspezifischer Besonderheite...
Knop, Bettina
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2002
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