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~person:"Knop, Bettina"
~subject:"Dienstleistungsangebot"
~subject:"Hochschule"
~subject:"Hospital"
~type_genre:"Hochschulschrift"
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Knop, Bettina
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Die Analyse der Zufriedenheit mit der Dienstleistung in Krankenhäusern auf Basis zufriedenheitstheoretischer Erkenntnisse unter Berücksichtigung leistungsspezifischer Besonderheite...
Knop, Bettina
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2002
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