Jalonen, Harri; Kokkola, Jussi; Laihonen, Harri; … - In: International Journal of Public Sector Management 34 (2021) 7, pp. 799-816
Purpose: This paper considers the potential of social media for developing public services. The paper approaches social media as a context that can provide information that might otherwise be unattainable. The focus of analysis is on a special hard-to-reach group of marginalized youths who...