Roubos, Alex; Koole, Ger; Stolletz, Raik - In: Manufacturing & Service Operations Management 14 (2012) 3, pp. 402-413
hours. In such small periods the service level has a large variability. It is therefore not sufficient to base staffing … extensive simulations. This distribution is used for a service-level variability-controlled staffing approach to circumvent the … shortcomings of the traditional staffing based on the expected service level. …