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~person:"Kreutzer, Ralf T."
~person:"Smith, Alan D."
~person:"Zaugg, Alexandra Daniela"
~subject:"Consumer behaviour"
~type_genre:"Fallstudie"
~type_genre:"Non-commercial literature"
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Consumer behaviour
Beziehungsmarketing
16
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16
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4
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3
Complaint management
3
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Kreutzer, Ralf T.
Smith, Alan D.
Zaugg, Alexandra Daniela
Huber, Frank
5
Bayón, Tomás
4
Homburg, Christian
4
Van den Poel, Dirk
4
Vollhardt, Kai
4
Wangenheim, Florian von
4
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3
Behrens, Christiaan
3
De Meyer, Bernard
3
Dubey, Pradeep
3
Hilbert, Andreas
3
Netessine, Serguei
3
Odekerken-Schröder, Gaby
3
Oehler, Andreas
3
Singh, Jasjit
3
Teng, Nina
3
Tscheulin, Dieter K.
3
Wiedmann, Klaus-Peter
3
Baecke, Philippe
2
Baumann, Florian
2
Bloemer, Johanna M.
2
Elhauge, Einer
2
Ernst, Holger
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2
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Hildebrandt, Lutz
2
Jain, Dipak
2
Koschate, Nicole
2
Kuester, Sabine
2
Mishra, Hari Govind
2
Piller, Frank T.
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Working papers / Institut für Wirtschaftsinformatik der Universität Bern
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International journal of services and operations management
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ECONIS (ZBW)
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A conceptual analysis of the e-channel's multifaceted nature in the 21st century
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791537
Saved in:
2
Beschwerdefördernde Gestaltung von Online-Beschwerdemöglichkeiten
Gubelmann, Patrick
;
Adi, Daniel
;
Borean, Alessandro
; …
-
2007
Persistent link: https://www.econbiz.de/10003791538
Saved in:
3
Channelspecific complaint behaviour : the case of online complaining
Zaugg, Alexandra Daniela
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003468452
Saved in:
4
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
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