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~person:"Kreutzer, Ralf T."
~person:"Smith, Alan D."
~subject:"Consumer behaviour"
~type_genre:"Fallstudie"
~type_genre:"Non-commercial literature"
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Kreutzer, Ralf T.
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International journal of services and operations management
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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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