Sengupta, Sourav; Niranjan, Tarikere T.; … - In: International Journal of Physical Distribution & … 48 (2018) 3, pp. 333-360
Purpose: Service triads refer to tripartite relationships in which client firms serve their customers through third-party service providers. The purpose of this paper is to systematically review the nascent but fast-growing literature on service triads to explore the broad themes along which...