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~person:"Kumar, Anuj"
~subject:"Asymmetrische Information"
~subject:"United States"
~type_genre:"Working Paper"
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Asymmetrische Information
United States
Call centre
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Callcenter
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Consumer behaviour
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Information value
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Informationswert
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Konsumentenverhalten
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Kumar, Anuj
Aksoy, Yunus
3
Cole, Harold L.
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Cooley, Thomas F.
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Hautsch, Nikolaus
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Hess, Dieter
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Kacperczyk, Marcin
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Koessler, Frédéric
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Laturnus, Valerie
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León-Ledesma, Miguel A.
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Faculty & research / Insead : working paper series
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ECONIS (ZBW)
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An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
;
Jerath, Kinshuk
;
Kumar, Anuj
-
2014
-
Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
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An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
-
2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
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