Kuruvilla, Sarosh; Ranganathan, Aruna - 2011
This detailed case study of India’s “outsourcing” industry illustrates the challenges in linking macro and micro human … outsourcing of services to India has raised the possibility that this sector will be a key engine of India’s economic growth … interrelated human resource policy challenges threaten the outsourcing industry’s growth: two “macro” problems (cur¬rent skill …