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~person:"L'Ecuyer, Pierre"
~person:"Mandelbaum, Avishai"
~person:"Manitz, Michael"
~subject:"Callcenter"
~subject:"Tele-Queues"
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Callcenter
Tele-Queues
call centers
5
Call centre
3
Warteschlangentheorie
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staffing
3
Queueing theory
2
Theorie
2
contact centers
2
skill-based routing
2
Abandonment
1
Adaptive Customer Behavior
1
Agent heterogeneity
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Ankündigungseffekt
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Announcement effect
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Applied probability
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Börsenkurs
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Call Centers
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Call centers
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Exponential Queues
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Financial Service Operations
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Finanzdienstleistung
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Halfin-Whitt regime
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Invisible Queues
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Markovscher Prozess
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Performance Evaluation
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Probability theory
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QED regime
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Queueing Models of Call Centers
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Service times
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Share price
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Simulation
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L'Ecuyer, Pierre
Mandelbaum, Avishai
Manitz, Michael
Koole, Ger M.
3
Bassamboo, Achal
2
Ibrahim, Rouba
2
Abdullateef, Aliyu Olayemi
1
Afèche, Philipp
1
Akşin, Zeynep
1
Allon, Gad
1
Araghi, Mojtaba
1
Armony, Mor
1
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1
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1
Boisvert, Jean
1
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1
Chan, Wyean
1
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1
Ding, Sihan
1
Echchakoui, Said
1
Flint, Douglas
1
Fontanili, Franck
1
Gabriel, Yiannis
1
Grip, Andries de
1
Haley, Lynn M.
1
Hanafi, Ahmed
1
Harison, Elad
1
Harris, Lloyd C.
1
He, Hongwei
1
Hu, Kejia
1
Huang, Junfei
1
Ibrahim, Sherwat Elwan
1
Jouini, Oualid
1
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1
Khan, M. Sajid
1
Lamine, Elyes
1
Lauras, Matthieu
1
Legros, Benjamin
1
McNally, Jeffrey J.
1
Mei, R. D. van der
1
Nyadzayo, Munyaradzi Wellington
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European journal of operational research : EJOR
1
Management Science
1
Manufacturing & service operations management : M & SOM
1
Operations research
1
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ECONIS (ZBW)
3
RePEc
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1
Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
Saved in:
2
Inter-dependent, heterogeneous, and time-varying service-time distributions in
call
centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
3
Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Saved in:
4
Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
Zohar, Ety
;
Mandelbaum, Avishai
;
Shimkin, Nahum
- In:
Management Science
48
(
2002
)
4
,
pp. 566-583
in remote service systems, notably the Internet and telephone
call
centers
; hence, we refer to them as tele-queues. A …
Persistent link: https://www.econbiz.de/10009218222
Saved in:
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