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~person:"L'Ecuyer, Pierre"
~person:"Mandelbaum, Avishai"
~person:"Manitz, Michael"
~subject:"Callcenter"
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Callcenter
call centers
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Call centre
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Warteschlangentheorie
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staffing
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Queueing theory
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2
contact centers
2
skill-based routing
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Abandonment
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Adaptive Customer Behavior
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Agent heterogeneity
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Announcement effect
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Call Centers
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Financial Service Operations
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Queueing Models of Call Centers
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Service times
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Share price
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L'Ecuyer, Pierre
Mandelbaum, Avishai
Manitz, Michael
Koole, Ger M.
3
Bassamboo, Achal
2
Ibrahim, Rouba
2
Abdullateef, Aliyu Olayemi
1
Afèche, Philipp
1
Akşin, Zeynep
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Allon, Gad
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1
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Fontanili, Franck
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Gabriel, Yiannis
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Grip, Andries de
1
Haley, Lynn M.
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Hanafi, Ahmed
1
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Harris, Lloyd C.
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He, Hongwei
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Ibrahim, Sherwat Elwan
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1
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European journal of operational research : EJOR
1
Manufacturing & service operations management : M & SOM
1
Operations research
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ECONIS (ZBW)
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Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
Saved in:
2
Inter-dependent, heterogeneous, and time-varying service-time distributions in
call
centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
3
Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Saved in:
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