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~person:"L'Ecuyer, Pierre"
~person:"Mandelbaum, Avishai"
~person:"Manitz, Michael"
~subject:"Financial Service Operations"
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Analysis of two-level support systems with time-dependent overflow: a banking application
Barth, Wolfgang
;
Manitz, Michael
;
Stolletz, Raik
-
2008
In this paper, we analyze the performance of
call
centers
of financial service providers with two levels of support and …
Persistent link: https://www.econbiz.de/10010264946
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