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~person:"L'Ecuyer, Pierre"
~subject:"Forecasting"
~subject:"Germany"
~subject:"Theory"
~type_genre:"Article in journal"
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Forecasting
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Call centre
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3
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L'Ecuyer, Pierre
Doellgast, Virginia
5
Jouini, Oualid
5
Akşin, Zeynep
4
Holtgrewe, Ursula
4
Koole, Ger M.
4
Aparicio-Valverde, Mireia
3
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European journal of operational research : EJOR
3
International journal of forecasting
1
International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
1
Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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1
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta
;
Chan, Wyean
;
Bastin, Fabian
;
L'Ecuyer, Pierre
- In:
European journal of operational research : EJOR
293
(
2021
)
3
,
pp. 966-979
Persistent link: https://www.econbiz.de/10012533794
Saved in:
2
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
3
Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.
;
Réegnard, Nazim
;
L'Ecuyer, Pierre
- In:
Operations research
64
(
2016
)
2
,
pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
Saved in:
4
Modeling and forecasting call center arrivals : a literature survey and a case study
Ibrahim, Rouba
;
Ye, Han
;
L'Ecuyer, Pierre
;
Shen, Haipeng
- In:
International journal of forecasting
32
(
2016
)
3
,
pp. 865-874
Persistent link: https://www.econbiz.de/10011621847
Saved in:
5
Forecasting call center arrivals : fixed-effects, mixed-effects, and bivariate models
Ibrahim, Rouba
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
1
,
pp. 72-85
Persistent link: https://www.econbiz.de/10009750978
Saved in:
6
A normal copula model for the arrival process in a call center
Channouf, Nabil
;
L'Ecuyer, Pierre
- In:
International transactions in operational research : …
19
(
2012
)
6
,
pp. 771-787
Persistent link: https://www.econbiz.de/10009670811
Saved in:
7
Optimizing daily agent scheduling in a multiskill call center
Avramidis, Athanassios N.
;
Chan, Wyean
;
Gendreau, Michel
; …
- In:
European journal of operational research : EJOR
200
(
2009/10
)
3
,
pp. 822-832
Persistent link: https://www.econbiz.de/10003892385
Saved in:
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