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~person:"Laihonen, Harri"
~subject:"Service management"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
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Service management
Dienstleistungsmanagement
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Performance measurement
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Performance-Messung
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Kontingenztheorie
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Laihonen, Harri
Gebauer, Heiko
7
Edvardsson, Bo
5
Jääskeläinen, Aki
5
Burr, Wolfgang
4
Kowalkowski, Christian
4
Mattila, Anna S.
4
Subramony, Mahesh
4
Svensson, Göran
4
Angelis, Jannis
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Cater-Steel, Aileen
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Chase, Richard B.
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Cheng, T. C. E.
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Fisk, Raymond P.
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Jaakkola, Elina
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Lasshof, Britta
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Liu, Shunzhong
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Osborne, Stephen P.
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Rubalcaba-Bermejo, Luis
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To, W. M.
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Verma, Rohit
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Wilson, Timothy L.
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Amorim, Marlene
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Measuring business excellence : the journal of organizational performance management
2
International journal of business performance management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
The international journal of productivity and performance management : IJPPM
1
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1
Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri
;
Jääskeläinen, Aki
;
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
Saved in:
2
Distinctive featres of service performance measurement
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1466-1486
Persistent link: https://www.econbiz.de/10010437788
Saved in:
3
Applying performance measurement in service operations : analysis of contextual differences
Jääskeläinen, Aki
;
Laihonen, Harri
- In:
International journal of business performance management
15
(
2014
)
3
,
pp. 243-261
Persistent link: https://www.econbiz.de/10010484259
Saved in:
4
Overcoming the specific performance measurement challenges of knowledge-intensive organizations
Jääskeläinen, Aki
;
Laihonen, Harri
- In:
The international journal of productivity and …
62
(
2013
)
4
,
pp. 350-363
Persistent link: https://www.econbiz.de/10009751885
Saved in:
5
A contingency approach to performance measurement in service operations
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
; …
- In:
Measuring business excellence : the journal of …
16
(
2012
)
1
,
pp. 43-52
Persistent link: https://www.econbiz.de/10009532379
Saved in:
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