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~person:"Lariviere, Bart"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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Consumer happiness
1
Dienstleistungsqualität
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Functional quality
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Lariviere, Bart
Sirgy, M. Joseph
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McKinnish, Terra G.
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Chen, Chun-Chu
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McColl-Kennedy, Janet R.
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Su, LuJun
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Journal of service management
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How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
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