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~person:"Lee, Boyoun"
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Beschwerdemanagement
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Causal attributions
1
Complaint management
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Consumer behaviour
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Dienstleistungsqualität
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Extrinsic motivation
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Flow experience
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SST evaluation
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Selbstbedienung
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Self-service technologies (SSTs)
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Service quality
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Stimulus-Organism-Response (S-O-R) model
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overall blame
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perceived control over SST and SST interactivity
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self-service technology (SST)
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service failure
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Lee, Boyoun
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International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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Causal attributions and overall blame of self-service technology (
SST
) failure : different from service failures by employee and policy
Lee, Boyoun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
Saved in:
2
Self-service technologies (SSTs) in airline services : multimediating effects of flow experience and
SST
evaluation
Moon, Hye Young
;
Lee, Boyoun
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2176-2198
Persistent link: https://www.econbiz.de/10013412579
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