Leung, Hareton K.N.; Chan, Keith C.C.; Lee, T.Y. - In: International Journal of Quality & Reliability Management 16 (1999) 7, pp. 675-691
This paper presents the result of a study to identify the costs and benefits of obtaining ISO 9000 certification. Toward this goal, a survey of some 500 ISO 9000 certified companies has been carried out. Among them, more than 65 per cent believe that ISO 9001 certification is worthwhile, and...