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~person:"Leggat, Sandra G."
~person:"Lu, Susan Feng"
~subject:"Electronic Commerce"
~subject:"Hochschule"
~subject:"Krankenhaus"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Hochschule
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Dienstleistungsqualität
14
Service quality
14
Hospital
10
Gesundheitsversorgung
6
Health care
6
Nursing home
6
Pflegeheim
6
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5
Pflegeberufe
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3
Human Resource Management
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nursing homes
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quality of care
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healthcare
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Leggat, Sandra G.
Lu, Susan Feng
Siciliani, Luigi
12
McFadden, Kathleen L.
10
Prybutok, Victor R.
9
Gowen, Charles, III.
8
Marimon, Frederic
8
Cudney, Elizabeth A.
7
Propper, Carol
7
Straume, Odd Rune
7
Antony, Jiju
6
Chandrasekaran, Aravind
6
Grabowski, David C.
6
Gravelle, Hugh
6
Lee, Donhee
6
Palumbo, Rocco
6
Rahman, Momotazur
6
Bazzoli, Gloria J.
5
Brekke, Kurt R.
5
Chakraborty, Subhajit
5
Johnson, Dana M.
5
Lee, Jung Young
5
Russell, Roberta S.
5
Singer, Sara J.
5
Wu, Hsin-Hung
5
Andritsos, Dimitrios A.
4
Bai, Billy
4
Bartram, Timothy
4
Begun, James W.
4
Berbegal-Mirabent, Jasmina
4
Figueira, José Rui
4
Fredendall, Lawrence D.
4
Gutacker, Nils
4
Han, Heesup
4
Harless, David W.
4
He, Zhen
4
Hegji, Charles E.
4
Huang, Chih-Hsuan
4
Kandampully, Jay
4
Kessler, Daniel P.
4
Law, Chun Hung Roberts
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Management science : journal of the Institute for Operations Research and the Management Sciences
4
Health care management review : HCM review
1
Journal of health organization and management
1
Manufacturing & service operations management : M & SOM
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Public management review
1
The international journal of human resource management
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ECONIS (ZBW)
10
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10
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1
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
2
Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Management science : journal of the Institute for …
68
(
2022
)
7
,
pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
Saved in:
3
Does competition improve service quality? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng
;
Serfes, Konstantinos
;
Wedig, Gerard J.
; …
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
Saved in:
4
Does technology substitute for nurses? : staffing decisions in nursing homes
Lu, Susan Feng
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1842-1859
Persistent link: https://www.econbiz.de/10011855743
Saved in:
5
Distance, quality, or relationship? : interhospital transfer of heart attack patients
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2251-2269
Persistent link: https://www.econbiz.de/10011970064
Saved in:
6
Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng
;
Lu, Lauren Xiaoyuan
- In:
Management science : journal of the Institute for …
63
(
2017
)
11
,
pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
Saved in:
7
Process redesign for time-based emergency admission targets : staff perceptions of the impact on quality of care
Leggat, Sandra G.
;
Gough, Richard
;
Bartram, Timothy
; …
- In:
Journal of health organization and management
30
(
2016
)
6
,
pp. 939-949
Persistent link: https://www.econbiz.de/10011610024
Saved in:
8
The link between participation in management decision-making and quality of patient care as perceived by Chinese doctors
Chaojie Liu
;
Bartram, Timothy
;
Casimir, Gian
;
Leggat, …
- In:
Public management review
17
(
2015
)
10
,
pp. 1425-1443
Persistent link: https://www.econbiz.de/10011441118
Saved in:
9
Social identification : linking high performance work systems, psychological empowerment and patient care
Bartram, Timothy
;
Karimi, Leila
;
Leggat, Sandra G.
; …
- In:
The international journal of human resource management
25
(
2014
)
17
,
pp. 2401-2419
Persistent link: https://www.econbiz.de/10010409090
Saved in:
10
Nurse perceptions of the quality of patient care : confirming the importance of empowerment and job satisfaction
Leggat, Sandra G.
;
Bartram, Timothy
;
Casimir, Gian
; …
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 355-364
Persistent link: https://www.econbiz.de/10008668623
Saved in:
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