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~person:"Lehmann, Donald R."
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Lehmann, Donald R.
Fornell, Claes
69
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17
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9
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8
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Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
Anderson, Eugene W.
;
Fornell, Claes
;
Lehmann, Donald R.
- In:
Journal of marketing
58
(
1994
)
3
,
pp. 53-66
Persistent link: https://www.econbiz.de/10006002303
Saved in:
2
Economic consequences of providing quality and customer satisfaction : working paper
Anderson, Eugene W.
-
1993
Persistent link: https://www.econbiz.de/10013409698
Saved in:
3
Economic consequences of providing quality and customer satisfaction
Anderson, Eugene W.
;
Fornell, Claes
;
Lehmann, Donald R.
-
1993
Persistent link: https://www.econbiz.de/10004197354
Saved in:
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