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Li, Gang
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Quality management journal : QMJ
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Designing lean processes with improved service quality : an application in financial services
Li, Gang
;
Field, Joy M.
;
Davis, Mark
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 6-20
Persistent link: https://www.econbiz.de/10011633032
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