Shao, Jing; Gou, Qinglong; Zhang, Juzhi; Liang, Liang - In: International Journal of Applied Management Science 6 (2014) 3, pp. 191-211
research. This paper extended the previous research by studying the learning effect in express delivery industry. We propose a … two-period model to analyse how the learning effect would influence the service quality. We first examine the optimal …, we characterise the optimal decisions and examine the impact of learning effect. We then extend the model into the case …