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~person:"Lin, Jiun-sheng Chris"
~subject:"Konsumentenverhalten"
~subject:"Service-dominant logic"
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Konsumentenverhalten
Service-dominant logic
Consumer behaviour
2
Dienstleistungsmarketing
2
Services marketing
2
Beziehungsmarketing
1
Cultural identity
1
Customer satisfaction
1
Dienstleistungsberufe
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Emotion
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Innovationsakzeptanz
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Intelligence
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Intelligenz
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Kulturelle Identität
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Kundenzufriedenheit
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Performance measurement
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Performance-Messung
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Relationship marketing
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Selbstbedienung
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Self-service
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Service workers
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Lin, Jiun-sheng Chris
Aksoy, Lerzan
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Keiningham, Timothy
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Wirtz, Jochen
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Bloemer, Johanna M.
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Malthouse, Edward C.
4
Mattila, Anna S.
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Edvardsson, Bo
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Hammedi, Wafa
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Lariviere, Bart
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Leroi-Werelds, Sara
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Gruber, Thorsten
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Gustafsson, Anders
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Helkkula, Anu
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Ramaseshan, B.
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Rust, Roland T.
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Wu, Luorong
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Journal of service management
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ECONIS (ZBW)
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Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of service management
23
(
2012
)
1
,
pp. 34-53
Persistent link: https://www.econbiz.de/10009534369
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2
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
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