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~person:"Liu, Canmian"
~subject:"Dienstleistungsqualität"
~subject:"Robot"
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Dienstleistungsqualität
Robot
Beziehungsmarketing
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Competence and warmth
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Consumer behaviour
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Customer service
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Customers' willingness to use robots (CWTUR)
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Relationship marketing
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Roboter
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Liu, Canmian
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International journal of hospitality management
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ECONIS (ZBW)
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Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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