Liu, Shan; Deng, Zhaohua - In: Management Decision 53 (2015) 1, pp. 124-138
Purpose – The purpose of this paper is to investigate trends in the dimensions of low, medium, and high knowledge … management (KM) capability of business process outsourcing (BPO) firms. It also explores the trends in BPO performance with …. Findings – Among the four dimensions of KM capability, knowledge application is the most significant. Knowledge protection is …