Zhang, Xing; Liu, Shan; Chen, Xing; Gong, Yeming (Yale) - In: Management Decision 55 (2017) 7, pp. 1536-1557
Purpose Although health question-and-answer (Q&A) communities have become popular in recent years, only a few communities have successfully retained and motivated their members to share knowledge. The purpose of this paper is to focus on the ways by which social capital and motivation influence...