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~person:"Liu, Shunzhong"
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Liu, Shunzhong
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The Effects of Customer Perceived Employee Support on Self-Efficacy and Behavioral Intentions: The Roles of
Service
Complexity
and Choice Freedom
Liu, Shunzhong
- In:
International Journal of E-Services and Mobile …
8
(
2016
)
1
,
pp. 1-17
service
complexity
. Moreover, the results indicate that self-efficacy is a mediator that explains how perceived employee …
Persistent link: https://www.econbiz.de/10012044707
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