Lopes, Isabel Silva; Sousa, Sérgio Dinis; Nunes, Eusébio - In: International Journal of Quality & Reliability Management 33 (2016) 9, pp. 1346-1363
Purpose The purpose of this paper is to present a methodology to represent the uncertainty generated in performance measures (PMs) during the operational step or “use step” of the performance measurement process (PMP). The different steps of the methodology are described and exemplified...