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~person:"Lu, Susan Feng"
~subject:"Electronic Commerce"
~subject:"Hochschule"
~subject:"Krankenhaus"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
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Service quality
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Lu, Susan Feng
Siciliani, Luigi
11
McFadden, Kathleen L.
10
Prybutok, Victor R.
9
Gowen, Charles, III.
8
Marimon, Frederic
8
Cudney, Elizabeth A.
7
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Antony, Jiju
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Chandrasekaran, Aravind
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Lee, Donhee
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Rahman, Momotazur
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Straume, Odd Rune
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5
Chakraborty, Subhajit
5
Johnson, Dana M.
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Lee, Jung Young
5
Russell, Roberta S.
5
Singer, Sara J.
5
Wu, Hsin-Hung
5
Andritsos, Dimitrios A.
4
Bai, Billy
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Berbegal-Mirabent, Jasmina
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Brekke, Kurt R.
4
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Han, Heesup
4
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4
Hegji, Charles E.
4
Huang, Chih-Hsuan
4
Kandampully, Jay
4
Kessler, Daniel P.
4
Law, Chun Hung Roberts
4
Leggat, Sandra G.
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Lu, Lauren Xiaoyuan
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Management science : journal of the Institute for Operations Research and the Management Sciences
4
Manufacturing & service operations management : M & SOM
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
6
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1
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
2
Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Management science : journal of the Institute for …
68
(
2022
)
7
,
pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
Saved in:
3
Does competition improve service quality? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng
;
Serfes, Konstantinos
;
Wedig, Gerard J.
; …
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
Saved in:
4
Does technology substitute for nurses? : staffing decisions in nursing homes
Lu, Susan Feng
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1842-1859
Persistent link: https://www.econbiz.de/10011855743
Saved in:
5
Distance, quality, or relationship? : interhospital transfer of heart attack patients
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2251-2269
Persistent link: https://www.econbiz.de/10011970064
Saved in:
6
Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng
;
Lu, Lauren Xiaoyuan
- In:
Management science : journal of the Institute for …
63
(
2017
)
11
,
pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
Saved in:
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