//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"MacQuilken, Lisa"
~subject:"Dienstleistungsqualität"
~subject:"Service failures"
~subject:"service recovery"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Complaining behavior"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Service failures
service recovery
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Gastronomie
1
Konsumentenverhalten
1
Restaurant industry
1
Service quality
1
customer complaining behavior
1
failure stability
1
level of responsibility
1
service failure and restaurants
1
unconditional service guarantee
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
MacQuilken, Lisa
Berman, Barry
2
Cho, Yoon C.
2
Mathur, Anil
2
Ro, Heejung
2
Cantor, Victor John M.
1
Casado, Ana B.
1
Catenazzo, Giuseppe
1
Cho, Yoon Cheong
1
Choudhury, Koushiki
1
Dass, Mayukh
1
Ghahramani, Ladan
1
Huang, Zhuowei
1
Khalilzadeh, Jalayer
1
Kumar, Piyush
1
Li, Richard C.
1
Mattila, Anna S.
1
Miao, Li
1
Nicolau, Juan Luis
1
Norvell, Tim
1
Paulssen, Marcel
1
Robertson, Nichola
1
Ruiz, Francisco Mas
1
Sezgin, Selime
1
Song, Juyeon
1
Tabari, Saloomeh
1
Tosun, Petek
1
Uray, Nimet
1
more ...
less ...
Published in...
All
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Who chose this restaurant anyway? : the effect of responsibility for choice, guarantees, and failure stability on customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
4
,
pp. 537-562
Persistent link: https://www.econbiz.de/10010206596
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->