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~person:"Mairamhof, Gaby B."
~subject:"Beschwerdemanagement"
~subject:"Business-to-business marketing"
~subject:"Market research"
~subject:"Quality management"
~type_genre:"Bibliography included"
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Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
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Handling customer disconfirmations : a model of the service provider's response process
Mairamhof, Gaby B.
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1996
Persistent link: https://www.econbiz.de/10000936214
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