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~person:"Mairamhof, Gaby B."
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliografie enthalten"
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Mairamhof, Gaby B.
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Ein Modell des Reaktionsprozesses von Dienstleistern auf Diskonfirmationen des Kunden
Mairamhof, Gaby B.
(
contributor
)
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 237-259)
.
2000
Persistent link: https://www.econbiz.de/10001471984
Saved in:
2
Handling customer disconfirmations : a model of the service provider's response process
Mairamhof, Gaby B.
-
1996
Persistent link: https://www.econbiz.de/10000936214
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