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~person:"Mandelbaum, Avishai"
~subject:"Call centre"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
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Call centre
Dienstleistungsqualität
Kundenzufriedenheit
Callcenter
7
Queueing theory
6
Warteschlangentheorie
6
Statistical method
3
Statistische Methode
3
staffing
2
Ankündigungseffekt
1
Announcement effect
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Bank
1
Börsenkurs
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Dienstleistungsinnovation
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ED+QED
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Erlang-A excursions
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Higher education institution
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Israel
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Service innovation
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Share price
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call centers
1
call centres
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customer abandonment
1
delay announcement
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difussion approximation
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many-servers queues
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refined approximation
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regenerative processes
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steady-state
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Mandelbaum, Avishai
Doellgast, Virginia
16
Connell, Julia
14
Burgess, John
12
D'Cruz, Premilla
12
Noronha, Ernesto
12
Russell, Bob
12
Taylor, Phil
12
Sauermann, Jan
11
Holtgrewe, Ursula
10
Jouini, Oualid
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
Hannif, Zeenobiyah
7
Kumar, Anuj
7
Shumsky, Robert A.
7
Stolletz, Raik
7
Aparicio-Valverde, Mireia
6
Bain, Peter
6
Batt, Rosemary L.
6
Dallery, Yves
6
Emadi, Seyed Morteza
6
Gans, Noah
6
Ibrahim, Rouba
6
Kwon, Hyunji
6
Pinker, Edieal J.
6
Shen, Haipeng
6
Thite, Mohan
6
Van Jaarsveld, Danielle
6
Abdullateef, Aliyu Olayemi
5
Barnes, Alison
5
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The Wharton Financial Institutions Center
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Advances in services innovations
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Journal of the American Statistical Association : JASA
1
Mathematics of operations research
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Operations research
1
Service science, management and engineering : education for the 21st Century
1
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ECONIS (ZBW)
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1
Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
Saved in:
2
Excursion-based universal approximations for the Erlang-A queue in steady-state
Gurvich, Itai
;
Huang, Junfei
;
Mandelbaum, Avishai
- In:
Mathematics of operations research
39
(
2014
)
2
,
pp. 325-373
Persistent link: https://www.econbiz.de/10010384205
Saved in:
3
Service engineering of call centers : research, teaching, and practice
Zeltyn, Sergey
;
Mandelbaum, Avishai
- In:
Service science, management and engineering : education …
,
(pp. 317-327)
.
2008
Persistent link: https://www.econbiz.de/10003827990
Saved in:
4
Service engineering in action: the Palm/Erlang-A queue, with applications to call centers
Mandelbaum, Avishai
;
Zeltyn, Sergey
- In:
Advances in services innovations
,
(pp. 17-45)
.
2007
Persistent link: https://www.econbiz.de/10003387944
Saved in:
5
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
6
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
7
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
Saved in:
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