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~person:"Mani, Venkatesh"
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Betriebliches Informationssystem
1
Business intelligence system
1
Customer satisfaction
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Desire-Disconfirmation
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Dienstleistungsqualität
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Expectation-Disconfirmation
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Information Systems
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Mani, Venkatesh
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Service quality measurement in information systems : an expectation and desire disconfirmation approach
Kesharwani, Ankit
;
Mani, Venkatesh
;
Gaur, Jighyasu
; …
- In:
Journal of global information management
29
(
2021
)
6
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012614533
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