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~person:"Mashhadiabdol, Maryam"
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Customer satisfaction
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Mashhadiabdol, Maryam
Talebi, Kambiz
15
Arasti, Zahra
4
Farasatkhah, Maghsoud
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Sajadi, Seyed Mojtaba
3
Hanifzadeh, Faezeh
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Meisam, Modarresi
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Modarresi, Meisam
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Nouri, Pouria
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Ajdari, Peyman
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Elyasi, Ghanbar Mohammadi
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Farsi, Jahangir Yadollahi
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International journal of services and operations management
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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
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